Refund Policy

Timixo offers a 30-day money-back guarantee on Timixo Premium. If you are not satisfied with your purchase, you can request a full refund within 30 days of your order date — no explanation required.

How to request a refund

Payments are processed by our reseller and Merchant of Record, Paddle. To request a refund, visit paddle.net with your order email or receipt, or email us at support@timixo.com and we will arrange it with Paddle for you.

Processing

Approved refunds are returned to the original payment method. Paddle typically processes refunds within a few business days; your bank may take a little longer to display them.

Renewals and cancellations

You can cancel a subscription at any time; you keep access until the end of the period you have paid for and are not charged again. Refunds for renewal charges are also covered by the 30-day window from the date of that charge.

Free plan

Timixo’s Free plan costs nothing, so nothing needs refunding. Voluntary pledges made through our support page can also be refunded on request within 30 days.

For full details of Paddle’s handling, see the Paddle Refund Policy.